Privacy Policy

Last updated on Feb 6, 2025

This privacy policy sets out how THE SOUL PARADIISE uses and protects any information that you give THE SOUL PARADIISE when you visit their website and/or agree to purchase from them.

THE SOUL PARADIISE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

THE SOUL PARADIISE may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.

This Privacy Policy describes how THE SOUL PARADIISE and its affiliates (collectively "THE SOUL PARADIISE, we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website www.thesoulparadiise.com (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

Name
Contact information including email address
Demographic information such as postcode, preferences, and interests, if required
Other information relevant to customer surveys and/or offers

Personal data/information provided to us during sign-up/registering or using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
Sensitive personal data may be collected with your consent, such as your bank account, credit/debit card details, or biometric information.
We may track your behaviour, preferences, and other information that you choose to provide on our Platform.
We may also collect transaction-related information from third-party business partners.

Usage of Information

We use personal data to:

Provide the services you request.
Assist sellers and business partners in handling and fulfilling orders.
Enhance customer experience.
Resolve disputes and troubleshoot problems.
Conduct marketing research, analysis, and surveys.
Prevent fraud and other criminal activities.

What We Do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail.
We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in suitable measures.

Sharing of Information

We may share your personal data with:

Our group entities, affiliates, and corporate entities.
Third-party service providers, logistics partners, and payment partners.
Government agencies or law enforcement, if required by law.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse. However, the transmission of information over the internet is not completely secure, and users accept the inherent risks involved.

Data Deletion and Retention

You have the option to delete your account by visiting your profile settings on our Platform.
We may retain data as required by law or for legitimate purposes such as fraud prevention.

Your Rights

You may access, rectify, and update your personal data through the functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to its collection, use, storage, disclosure, and processing in accordance with this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Please check this page for any changes.

How We Use Cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at thesoulparadiise@gmail.com.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at thesoulparadiise@gmail.com as soon as possible. We will promptly correct any information found to be incorrect.