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  • What is Soul Paradiise About?
    Soul Paradiise is all about connecting you with the universe with our handpicked, limited-edition pieces. We offer a Five Elemental surprise—just bringing to light the vast surprises the universe offers us—through a Pentacular connection with nature. At the moment, we’re offering soulful pocket mirrors, earrings, and glow in the dark clothing with many more magical treasures coming soon. Stay tuned for more surprises for your soul!
  • How can I place an order?
    Simply browse our collection, select your favorite items, add them to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
  • What payment methods do you accept?
    We accept the following payment methods: Credit/Debit Cards UPI Google Pay (GPay) PhonePe Paytm
  • Do you offer Cash on Delivery (COD)?
    No, we do not accept Cash on Delivery (COD).
  • Can I cancel or modify my order after placing it?
    Unfortunately, orders cannot be canceled or modified once placed. Please double-check your order details before confirming your purchase.
  • Can I get a refund for a canceled or shipped order?
    No, refunds are not issued for canceled or shipped orders. Once an order has been processed and shipped, it cannot be refunded.
  • Is your brand eco-friendly?
    Our brand honors the Five Elements - Earth, Water, Fire, Air, and Sky but we’re still on our journey to becoming fully eco-friendly. While we have a long way to go, we are actively working to make our business more sustainable and are committed to reducing our environmental impact over time.
  • I received the wrong item. What should I do?
    We’re sorry for the mix-up! Please contact us immediately at thesoulparadiise@gmail.com with your order details, photos and 360 video of the received item. We’ll resolve the issue promptly.
  • Can I request a different size for a product?
    Unfortunately, we do not offer resizing services at the moment. Please choose your size carefully before purchasing.
  • Can I customize a piece of jewelry?
    At the moment, we do not offer customization options, but stay tuned as we expand our services!
  • Do you offer engraving on jewelry?
    Not at this time, but we’re working to include this feature soon.
  • How do I care for my jewellery?
    To keep your jewelry sparkling and intact: Store it in a dry place, away from moisture and direct sunlight. Avoid contact with chemicals like perfumes, lotions, or cleaning agents. Clean gently with a soft cloth to maintain its shine.
  • Are your products safe for sensitive skin?
    Yes, most of our jewellery is crafted with hypoallergenic materials, ensuring they are safe and suitable for sensitive skin.
  • Do you offer international shipping?
    Currently, we only ship pan India.
  • How long does it take for my order to arrive?
    Orders are typically processed and shipped within 7 to 10 business days from the order date, depending on your location.
  • Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number via email or SMS to monitor your package’s journey.
  • Do you accept returns or exchanges?
    No, we do not entertain returns or exchanges. All sales are final, so please review your order carefully before purchasing.
  • What if my product arrives damaged?
    In the rare event of receiving a damaged product, you must provide a clear, continuous, and unedited unboxing video as proof. This video should capture the package being opened for the first time without any interruptions or suspicious edits.
  • How do I request a refund for a damaged product?
    If your unboxing video clearly shows that the product arrived damaged, contact us at [email address] with the video and order details. Once verified, we will initiate a return and refund process. Refunds are issued to the original payment method.
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